Whenever an order is created in your store, HyperSKU will sync it back and keep track of the order updates, such as payment status, order details, shipping address etc. HyperSKU will also sync order information back to your store, such as order status, tracking information etc.

After you logging into HyperSKU and go to Orders page, you will see below order statuses: 

Pending Payment: You haven’t paid and bought the product(s) which your customer has placed order for. The customer probably has paid full amount or partial amount, or hasn’t paid yet. In general you need to fulfill and pay for the order that customer has completed payments. 

Processing: You’ve paid to HyperSKU for the order, and HyperSKU is buying the product and having it shipped to our warehouse. It usually takes 1-3 days. If anything unexpected happens during this stage (such as item out of stock, customer provided inaccurate address), we will let you know.

Ready to Ship: The product has arrived in HyperSKU warehouse, and we are doing final preparations such as labeling, inspection, re-packing (depends on your instructions). 

Shipping: the order has been shipped and the package is on its way to destination. the tracking number and a link for tracking will be provided, which will be synced to your store as well.

Delivered: the order is delivered according to the tracking information. It doesn’t mean your customer has received the order (for example the concierge signed for the package).

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