Ensure accurate shipping addresses to facilitate smooth delivery for your customers.
Accurate shipping addresses are crucial for fast and efficient delivery by local couriers.
⚠️ We have configured our system to prevent orders from proceeding to payment if the shipping address format does not meet the requirements of local couriers.
This is to protect merchants and prevent delivery failure, which might cause refund and extra handling fee for sellers.
Collect Customer Phone Numbers
It’s highly recommended to collect customers' phone numbers. Last-mile carriers often use phone calls or SMS to confirm delivery dates, notify self-pickups, resolve customs issues, or address COVID-19-related concerns.
For countries with stricter delivery regulations (e.g., in Norway, recipients need to pick up parcels at the Postal Office), collecting phone numbers during checkout will help ensure successful delivery and reduce disputes.
To make phone number mandatory, login to your Shopify Admin > Settings > Checkout, and scroll down to ‘Form options’, and set ‘Shipping address phone number’ to required.
How Do I Know If the Shipping Address Format Is Incorrect?
If the address is missing critical information or does not meet the format required by local couriers, the order cannot be paid for.
For individual orders with incorrect shipping addresses, an error page will display during payment. If paying in bulk, only orders with correct addresses will proceed to payment.
Fixing Shipping Address Errors
Click ‘Change Address’ next to the payment button of the order and follow the instructions below:
Name: Mandatory. The total length of the first and last names cannot exceed 48 characters.
City, Province: Mandatory. Provide the province, state, or equivalent jurisdiction.
Country: Mandatory. If uploading orders manually, use the full name of the country/region (e.g., ‘United States of America’ instead of ‘US’).
Address 1: Mandatory. Ensure detailed addresses are provided to avoid delivery failure.
Address 2: Optional. For orders to Brazil, please include the Tax ID here.
**The total length of Address 1 & 2 cannot exceed 70 characters.
Post code: Provide a valid postal code.
Telephone: Only numbers and the + sign are allowed.
No special characters are allowed in above fields, such as !@#$%&*()_+.
Country-specific Requirements
-
Slovakia: Provide the zip code in the format NNN NN (e.g., 123 45).
-
Tax IDs for orders to Brazil and Chile are mandatory.
If you have any questions or need further assistance, please contact your dedicated HyperSKU agent. The HyperSKU team is always here to help! 😃