Why Can't I Sign up/Log in my HyperSKU Account?

This article is the troubleshooting for sign-up/log-in issues.

1. Why can't I sign up?  

See if you fit one of the following situations：

1. Invalid email format – Please make sure you enter a valid email address. 
2. Password does not meet the requirements – Your password must follow these rules:
   • 6-12 characters long
   • Letters and numbers only (special characters are not supported)
   • Example: hypersku123

How to fix it: 

1. Enter a valid email address.
2. Use a password that meets the requirements, then try again.
   
   

Some frequent cases:

1. The password you set exceeded 12 characters 

2. Why can't I log in?

You may fail to log in due to the following reasons:

1. Incorrect username – Please double-check that you’ve entered the correct username.
2. Incorrect password – Make sure your password is entered correctly. Passwords are case-sensitive.
3. Incorrect verification code – If you enter the wrong password 6 times in a row, the system will send a verification code to your email. You must enter the correct code to reset your password and regain access.

How to fix it:

1. Double-check your username, password, and verification code, then try again.
2. If you forgot your password, click "Forgot Password" to reset it.
3. After submitting a password reset request, the system will send a verification code to your email. If you don’t receive the code, please contact customer support for assistance.

If you have any questions or need further assistance, please contact your dedicated HyperSKU agent. The HyperSKU team is always here to help! 😃